Privacy Policy

Last Updated: April 2024

Remote Legal respects your privacy. Please read this Privacy Policy carefully as it contains important information on who we are, and how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

This policy describes the types of information we may collect from you or that you may provide when you access or use the Remote Legal online court reporting platform, located at https://www.remotelegal.com/, including without limitation any mobile applications, software integrations, or add-ins offered by Remote Legal (the “Platform”), as well as all features, content, products, and services, and any and all transcripts, certifications, or other work product provided by Remote Legal or its subcontractors (all of which, including the Platform and the Services, are hereinafter referred to collectively as the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect on the Platform and in the course of providing Services associated with the Platform, including but not limited to the collection of payment information.

It does not apply to information collected by:

• Remote Legal’s general access website;

• In email, text, and other electronic messages between you and the website;

• Remote Legal offline or through any other means, including on any other website operated by Remote Legal or any third party; or

• Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the website.

Remote Legal’s website is governed by its own Privacy Policy.

If you do not agree with our policies and practices, your choice is to not use our Services. By accessing or using the Services, you agree to both this Privacy Policy and the Terms of Use associated with the Platform. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services following changes to this Privacy Policy is your acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18.

Our Services are not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Platform without the express written permission of their parent or guardian and indemnification of same. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Platform or through any of its features, register on the Platform, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information to the extent we are permitted by law to do so. If you believe we might have any information from or about a child under 18, please contact us at support@remotelegal.com.

Children who may be a participant in a legal proceeding may only use the Services or provide information on the Platform with express parent or legal guardian consent. Agents, representatives, counselors, attorneys, guardians, and executors are responsible for obtaining parent or legal guardian consent on behalf of any minor child(ren) using the Services or providing information on the Platform in connection with such agent’s, representative’s, counselor’s, attorney’s, guardian’s, or executor’s use of the Services, as provided by the Platform’s Terms of Use.

Information We Collect About You and How We Collect It.

The primary purpose of the Platform is to perform remote, stenographic and non-stenographic, digital or live court reporting services in the course of a legal dispute, suit, arbitration, mediation, deposition, interview, proceeding, hearing, or other legal matter (each, a “Proceeding”). Information about you and/or your Proceeding (including “off the record” discussions) is being collected on the Platform from the time you log in until the time you and, if applicable, all other users and digital reporters participating in your Proceeding log out.

Information Collected During a Proceeding.

Remote Legal may collect personal information about you and others (“Personal Information) by auditory, visual, textual, and/or other means in the course of performing its role as a neutral, third-party transcription and court reporting service. Remote Legal has no control over the information that may be collected during a Proceeding because the Services are primarily designed to record the testimony and exhibits presented by parties to a Proceeding.

Remote Legal stores all information collected during a Proceeding in a secure, encrypted cloud environment that meets all industry standards for information security. Remote Legal follows the National Court Reporters Association Code of Professional Ethics or the American Association of Electronic Reporters and Transcribers Code of Professional Ethics, as applicable. As such, Remote Legal treats any information collected in the course of a Proceeding as confidential, and, except where otherwise disclosed in this privacy policy and Remote Legal’s terms of use, Remote Legal does not share that information with any individual or entity not involved in a Proceeding unless legally required to do so.

Audio-visual recording of a Proceeding begins when the digital reporter enters the Proceeding and continues until the Proceeding concludes. The audio-visual recording period includes the time immediately before and after the formal beginning and end of a Proceeding, as well as “off the record” discussions during a Proceeding. Information collected before and after the formal beginning and end of a Proceeding or during “off the record” discussions is not included in the transcript of a Proceeding.

By participating in a Proceeding, you agree that the information you share in that Proceeding may be disseminated to the other parties involved, to their representatives, or to individuals or entities in attendance at the Proceeding.

The information we collect about you could include your name, e-mail address, mailing address, telephone number, social security number, driver’s license number, internet protocol (IP) address, financial information, biometric data, or other sensitive personal information.

Information You Provide to Us.

During the course of your accessing the Services, we may also directly collect information from you:

• By which you may be personally identified, such as name, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline.

• That is about you but individually does not identify you, such as IP address.

• About your internet connection, the equipment you use to access the Services, and usage details.

We collect this information:

• Directly from you when you provide it to us.

• Automatically as you navigate through the Platform. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

The information we collect on or through the Platform may include:

• Information that you provide by filling in forms on the Platform. This includes information provided at the time of filling in contact forms or requesting further services. We may also ask you for information when you report a problem with the Services.

• Records and copies of your correspondence (including email addresses) if you contact us.

• Your search queries on the Platform.

Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with the Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to the Platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Platform.

• Information about your computer and internet connection, including your IP address, operating system, and browser type.

• Cookies (or Browser Cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of the Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Platform.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways. It helps us to improve the Services and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.

• Store information about your preferences, allowing us to customize the Services according to your individual interests.

• Speed up your searches.

• Recognize you when you return to the Platform.

• Prevent inappropriate use of the Services.

In certain circumstances we may provide your Personal Information to third parties without further notice to you, unless required by the law:

• Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, email communication software, web analytics services, and other information technology providers, among others. Pursuant to our instructions, these parties will access, process, or store Personal Information only in the course of performing their duties to us.
• Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Information and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
• Legal Requirements: We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.
• Affiliates: We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with Remote Legal. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.
• Business Account Administrators: When you create  an account to join the Platform, the administrators of that account may access and control your account. In addition, if you create an account using an email address belonging to your employer or another organization, we may share the fact that you have an account and certain account information, such as your email address, with your employer or organization to, for example, enable you to be added to their business account.
• Other Users and Third Parties You Share Information With: Certain features allow you to display or share information with other users or third parties. Be sure you trust any user or third party with whom you share information.

How We Use Your Information.

We use information that we collect about you or that you provide to us during the course of a Proceeding, including any personal information, only for the purpose of recording, transcribing, and officiating legal Proceedings.

Notwithstanding the above, we use any other information that we collect about you or that you provide to us, including any personal information:

• To provide, administer, maintain and/or analyze the Services;
• To improve our Services and conduct research;
• To provide, administer, maintain and/or analyze the Services;
• To improve our Services and conduct research;
• To communicate with You; including to send you information about our Services and events;
• To develop new programs and Services;
• To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our IT systems, architecture, and networks;
• To carry out business transfers; and
• To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, You, or other third parties.
• To notify you about changes to the Services.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about our goods and services that may be of interest to you. If you do not want us to use your information in this way, please send an email to support@remotelegal.com. For more information, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Information.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or that you provide as described in this Privacy Policy, provided that it was not collected in the course of a Proceeding:

• To our subsidiaries and affiliates.

• To contractors, service providers, and other third parties we use to support our business, and who are bound by contractual obligations to keep personal information confidential and to use it only for the purposes for which we disclose it to them.

• • This includes A.I.-enabled technologies, including but not limited to Open A.I.’s generative AI technology. For more information about how Open A.I. may use the information provided to it through Your use of Remote Legal’s AI-enabled tools, please review Open A.I.’s terms of use and privacy-policy. These policies may change from time to time. You will not be notified by Remote Legal of Open A.I.’s changes to their policies, so you should check back on those policies periodically if you have concerns about such changes.
  • Even if you chose not to utilize Remote Legal’s AI-enabled tools, other parties to your Proceeding may opt to use these tools and may provide the Content to Remote Legal’s AI-enabled tools. Thus, by using the Services, you agree to the possibility that the Content will be provided to an A.I.-enabled technology for processing, analysis and summarization regardless of whether You personally ordered such Services.

• To a legal successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Remote Legal’s assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by Remote Legal about our users is among the assets transferred.

• To fulfill the purpose for which you provide it.

• For any other purpose disclosed by us when you provide the information.

• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Remote Legal, our customers, or others.

Choices About How We Use and Disclose Your Information.

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising.
  • You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Platform may then be inaccessible or not function properly.

• Promotional Offers from Remote Legal.
  • If you do not wish to have your information used by Remote Legal to promote our products or services, you can opt-out by sending us an email requesting to opt-out from future promotional offers. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.

Remote Legal does not sell data about the visitors or users of the Services and does not disclose personal information to third parties for their direct marketing purposes.

Accessing, Correcting, or Deleting Your Information.

You may send us an email at support@remotelegal.com to request access to, correct, or delete any personal information that you have provided to us or to be removed from Remote Legal’s marketing list. That said, this activity is performed solely as a courtesy, since Remote Legal is not subject to any data privacy legislation that would require deletion of such information.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data Security.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls and is encrypted in storage.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.

Changes to Our Privacy Policy.

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. We make reasonable efforts to directly notify Platform users of changes to our Privacy Policy. You are responsible for periodically visiting the Platform and this Privacy Policy to check for any changes.

Contact Information.

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: support@remotelegal.com.